Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
Online purchases (ONLY purchases from www.coldnationoutdoors.com) must be returned within 30 days of purchase, item(s) must be new, unused, and contain all original packaging and accessories.
Items cannot be returned if opened. Once your return is received and inspected by our team(usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card within 7 days. Depending on your credit card company, it may take an up to an additional ten business days after your credit is applied for it to post to your account. Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. For further return information, or for warranty information, please see the warranty page.
Customers are responsible for all shipping costs and tracking information to our facility for returns, unless an error has occurred when filling the order.
Cold Nation Outdoors reserves the right to deny any return. Additional exclusions may apply.
To receive a full refund, you must also return any free gift(s). If you don’t do this, the refund amount will be reduced to reflect the value of the free gift(s).
We only ship to US addresses currently.
Please email firstname.lastname@example.org for further assistance.